At MyDealMart.xyz, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
✅ Return Eligibility
You may request a return or refund under the following conditions:
- Items must be returned within 60 days of the delivery date.
- Items must be unused, in their original packaging, and with all original tags/labels attached.
- A valid proof of purchase (order number or invoice) is required.
🚫 Non-Returnable Items
We do not accept returns or refunds for:
- Products marked as Final Sale
- Gift cards
- Personal care items (if opened)
- Customized or personalized items
🔁 Exchange Policy
- If you received a defective or incorrect item, we’ll replace it at no extra cost.
- Exchanges are subject to product availability.
💰 Refund Process
- Once your return is received and inspected, we’ll notify you by email.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
📦 Return Shipping
- In case of defective/damaged products, return shipping is free.
- For all other returns, shipping costs are the responsibility of the customer.
📩 How to Initiate a Return
To start a return or refund request:
- Email us at support@mydealmart.xyz
- Include your order number, reason for return, and photos (if applicable).
- Our support team will provide you with return instructions.
🔒 Note
MyDealMart.xyz reserves the right to refuse returns that do not comply with this policy.
If you have any questions, don’t hesitate to contact us at support@mydealmart.xyz.